🛣️

User Journey/Experience Map

Documentation Type
Method
Last updated
Mar 13, 2023 6:01 AM
Research Type
ExploratoryGenerative
💡
A user experience map is a method of visualizing the entire end-to-end user experience that an average user will go through in order to accomplish a goal. It's product and service agnostic, so it's used for understanding general human behavior in a larger context.

📔 Project Overview

This part of the project focuses on utilising mouseflow data to answer the research questions corresponding to this method.

Hypotheses, goals & research questions

Hypotheses
Goals
Research questions
[enter the hypotheses that corresponds to this method]
[enter the goals that corresponds to this method]
[enter the research questions that corresponds to this method]

🛠️ The setup

Tools

Users

Since creating a UX map is done when some research has been done already. Which user are you creating the UX map for? (fill in a table per user)

UX Map 1

Persona
Clinic Type
Scenario

🌮 The Plan

create the UX journey map in Figjam. A template has been built already so please copy the template into a new Figjam/Figma project and then add your findings there.

🔎 Findings & Analysis

[in this section demonstrate your findings and what they mean. This can also be done externally in Figma.]

💡 Recommendations

[what recommendations do you make based on the analysis of the findings?]

Recommendations for design

Finding
Recommendation
Design need

Recommendations for development

Finding
Recommendation
Development need

Recommendations for research

Finding
Recommendation
Research need

ℹ️ Resources

Add links to any resources or information you use.

  • Odette Jansen, 2022.