User Control and Freedom
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User Control and Freedom

Video tutorial

Summary: Users often make mistakes or change their minds. Allow them to exit a flow or undo their last action and go back to the system’s previous state.

Users will feel a sense of freedom and control using your product, if they are able to abandon a task easily, return to the previous step, or undo a change they’ve made to the system’s state. Think about creating clear exit points and 'undo' features, so that users could feel control over the experience, rather than be at the mercy of your design.

Link to info poster with tips & tricks

Each item has a relevant description & examples.

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When users complete the action, the system doesn't require additional steps like 'submit' or 'apply'
High
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Users can delete their account
High
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Is there a cancellation feature if it's needed?
Middle
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It is possible to cancel the process
Middle
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Users can edit information about themselves
Middle
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The site has breadcrumbs to provide navigation for multilevel processes
Middle
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Users can skip any system issues
Middle
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Users can make a backup of a current version
Middle