The Term UX
“User experience” encompasses all aspects of the end-user's interaction with the company, its services, and its products.
The concept of User Experience (UX) has been around earlier than the abbreviation UX itself. When you conduct user research through methods like
It wasn’t until the 1990’s that the term user experience or UX was made famous by Don Norman. He is the author of best-selling The Design of Everyday Things. Through the book, he popularized the terms “user-centered design”. In addition, he emphasized the importance of design as the communication between consumers and products.
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Footnotes
- Donald Arthur Norman is an American researcher, professor, and author. Norman is the director of The Design Lab at University of California, San Diego. He is best known for his books on design, especially The Design of Everyday Things. He is widely regarded for his expertise in the fields of design, usability engineering, and cognitive science. He is a co-founder and consultant with the Nielsen Norman Group.
- The Design of Everyday Things is a best-selling book by cognitive scientist and usability engineer Donald Norman about how design serves as the communication between object and user, and how to optimize that conduit of communication in order to make the experience of using the object pleasurable. Wikipedia
- User-Centered Design (UCD) or User-Driven Development (UDD) is a framework of processes (not restricted to interfaces or technologies) in which usability goals, user characteristics, environment, tasks and workflow of a product, service or process are given extensive attention at each stage of the design process. These tests are conducted with/without actual users during each stage of the process from requirements, pre-production models and post production, completing a circle of proof back to and ensuring that "development proceeds with the user as the center of focus."